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Services

I take on a few engagements at a time and do the work myself. When a job needs another pair of hands, I bring in someone I've worked with for years. Never a junior off a bench.

Operational turnaround

Working out why a property or portfolio is underperforming, and what to change first.

  • Diagnosis across cost, revenue and staffing
  • A prioritised plan with the money attached
  • AI and automation where they genuinely remove work
  • Support putting it in place, not just proposing it

Openings and scale-up

Getting a building from handover to a working operation. Then doing it again without it hurting.

  • Pre-opening planning, budgets and critical path
  • Hiring, training and the operating manual
  • Turning one opening into a repeatable process

Revenue and distribution

Getting more out of the same rooms, units and square metres.

  • Pricing, segmentation and channel mix
  • Direct versus intermediated economics
  • The reporting needed to steer it weekly

Owners and operators

Choosing who runs your asset, on what terms, and holding them to it.

  • Operator search, comparison and selection
  • Management and lease agreement terms
  • Underwriting the business plan behind the deal

Taking the manual work out

Most operators start by buying a tool. Start with the work instead. Where the hours actually go, and which decisions are still being made on instinct.

  • Mapping where the time honestly goes
  • Automating the repetitive middle of a process
  • Moving people onto work that changes the numbers
  • Built with your team, so it survives me leaving

How an engagement runs

  1. 01

    A call

    Thirty minutes. You describe the situation, I tell you honestly whether I'm the right person for it.

  2. 02

    A written scope

    What I'll do, what you'll get, what it costs and by when. One page, fixed.

  3. 03

    The work

    Done by me, on site where it matters, with progress you can see rather than a reveal at the end. If anyone else comes in, you will know who they are and why.

  4. 04

    Handover

    Whatever actually helps. A plan, a model, a manual, or time alongside your team while it beds in.

How I charge

Whichever is fairest for the work. I'll propose one when we scope it.

Fixed fee

For defined work with a clear deliverable. A diagnosis, an opening plan, a business plan review.

Retainer

For ongoing support where you want someone on hand through a period rather than a one-off report.

Day rate

For open-ended or hands-on work where fixing a price up front would be guesswork.

Have something that isn't working?

A first call is free and usually enough to tell whether I can help. If I can't, I'll say so and point you somewhere better.